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Income Recovery Officer - Service Charge
London Bridge
Up to £33,000
Hyde is looking to recruit an Income Recovery Officer. Internally you will be known as a Service Charge Officer.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.
As an Income Recovery Officer at Hyde, you will be working within the Service Charge Team to ensure the accurate production of service charge statements (estimates and actual). You will be the main point of contact for customer enquiries, managing the end-to-end case management process and maintaining regular engagement throughout the service charge cycle.
Responsibilities
- Manage service charge enquiries, providing excellent customer-focused service.
- Coordinate end-to-end case management process, including customer contact, investigation, and comprehensive response.
- Produce clear breakdowns and summaries of service charges for customers.
- Proactively contact customers as a key point of contact for any service charge concerns.
- Meet with customers (virtually and face to face), residents associations, etc., to discuss service charges.
- Calculate and produce accurate actual and estimated service charge statements.
Skills and Experience Required
- Proven experience in service charge calculations and management (preferred).
- Strong customer focus with excellent communication and investigation skills.
- Knowledge of financial analysis and reconciliation of transactional cost data.
- Ability to work collaboratively, building relationships with internal teams and departments.
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
