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My client in Greater London is looking to appoint a talented Assistant Director for Digital, Data and Customer Service on a Contract basis.
The role will set the vision and strategy for customer services at the Council and ensure it is
embedded and understood by colleagues across the organisation.
Local Authority experience is essential.
About the role:
Based in Greater London (Hybrid):
- Be the strategic voice of the customer: championing customer focus and strategic change to improve customer experience to provide 'right first time' solutions for Hackney's residents, and influencing strategic decision makers and elected members.
- Accountable for all aspects of customer services delivery - 24 hours a day, 7 days a week - ensuring that residents and businesses receive a high quality customer experience and their needs are met.
- Strategic leadership of the Digital Product and Delivery functions. Accountable for the development, delivery and ongoing improvement of modern digital services that support a high quality customer experience, enable efficient, joined up service delivery that supports the Council's strategic move to modern, cloud-based digital services.
- Strategic leadership of the Data and Insight service, maximising the value of our data assets to fully understand the customer experience and inform future decisions about service delivery and strategic direction.
About you:You will have the following experiences:
- Extensive experience in a senior customer services lead role, delivering channel shifts and service improvements, etc.
- Deep Digital and Data knowledge
- Strategic service delivery experience that supports the strategic needs of the client organisation.
- Local Authority experience is essential
What's on offer:
- Salary: £600 per day, inside IR35
*negotiable based on experience
*please submit your CV with the rate you require
- Hybrid working
- Contract type: Contract
- Hours: 09:00 -17:00 Monday to Friday
How to apply
- Once your CV is received, if you are successful you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
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