CRM Manager

BramahHR Ltd

Posted 6 hours ago, valid for 13 days

London, Greater London N1C 4PQ, England

£40,000 - £45,000 per annum

Full Time

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Sonic Summary

The company is seeking a CRM Manager to enhance customer experiences through effective email and SMS communication channels.
Candidates should have a proven track record in CRM, engagement, and retention, along with experience using email distribution tools.
The role involves end-to-end management of campaign production, customer journey mapping, and performance tracking.
Applicants should possess strong skills in content planning, copywriting, and an understanding of GDPR best practices.
The position requires a minimum of 3 years of experience and offers a competitive salary of $70,000 per year.

Are you passionate about leveraging data to create personalised customer experiences? Do you excel at developing targeted engagement campaigns that drive brand loyalty and repeat business?

We’re looking for a CRM Manager to take ownership of our clients email & SMS channels, crafting seamless and impactful communications that enhance the customer journey.

Key Responsibilities:

Ownership of Email & SMS channels
End-to-end management of campaign production, execution, reporting, and optimisation.
Customer journey mapping
Performance tracking & reporting
Cross-functional collaboration
Work with internal teams to create a seamless customer experience
Ensure responsible handling of customer data in line with GDPR and best practices.

Skills & Experience:

Proven track record in CRM, engagement, and retention
Experience using email distribution tools
Self-sufficient in building automated workflows.
Strong skills in content planning, copywriting, and proofreading
Understanding of GDPR and best practices for customer data management.
Sharp attention to detail

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