Digital Technology Manager - 18 months contract

Digital Technology Project Manager - 18 months contract

Salary offered: £47,460 per annum

Charity People are very pleased to be partnering with a Social Care charity, which provides high quality support and care to vulnerable people in North-East London. The organisation is proud to empower the people they support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them. They believe in engaging, enabling, and empowering the people they support to make positive choices and live the lives they want. Care is at the very heart of everything they do.

About the role

This pivotal role will drive organisation's digital maturity, overseeing the implementation of key systems such as Digital Care Records, Time-Attendance, M365, and other business-critical platforms. You'll work collaboratively with senior leaders and operational teams to deliver projects that improve efficiency, streamline processes, and foster a culture of digital confidence across the organisation.

Given the nature of our services, we're particularly looking for someone with experience in the Care Sector or a related field such as healthcare or social work, who understands the operational and regulatory complexities of delivering frontline care. The first major project you'll lead will be the implementation of a new digital care records system, and sector insight will be key to ensuring success from the outset. Reporting directly to the executive Director of People and Corporate Services, you will be working very closely with internal and external stakeholders, as well as managing the Care and Support Technology Officer.

If you're an experienced digital leader with a passion for transforming organisations through technology, this role offers an exciting opportunity to make a meaningful and lasting impact in a values-driven environment.

Key Responsibilities

• Lead the delivery of Outward's digital transformation strategy, ensuring alignment with organisational objectives.
• Manage end-to-end project implementation, developing systems such as digital care records - Nourish, M365, etc.
• Work with teams to design and deliver training programmes that improve digital literacy and enable effective system use.
• Ensure seamless integration and ongoing optimisation of digital systems across the organisation.
• Identifying, managing risks and implementing effective solutions.
• Use data and analytics to drive decision-making, monitor performance, and demonstrate impact.
• Develop processes to monitor system performance, troubleshoot issues, and manage system upgrades.
• Ensure systems are configured to capture and report key performance indicators, enabling data-driven decision-making.

Essential:

• Degree in IT, Computer Science, or a related field, or equivalent professional experience.
• Proven experience leading digital transformation projects, including successful systems implementation and embedding.
• Demonstrable experience and knowledge of systems development, integration, and maintenance-including platforms such as Care Records (e.g. Nourish) and Time & Attendance systems (e.g. Sona).
• Excellent project management skills, including planning, budgeting, and stakeholder engagement.
• Strong analytical and problem-solving abilities, with experience in identifying risks and implementing effective solutions.
• Established experience in producing both high-level strategic and operational reports, using data and appropriate reporting tools.
• In-depth knowledge of digital systems, including M365 and other business-critical platforms.
• Strong understanding of data security, compliance, and regulatory standards (e.g. GDPR).
• Exceptional communication skills, with the ability to convey technical concepts clearly to both technical and non-technical audiences.

Desirable:

• Project management certifications (e.g., PRINCE2, Agile, or PMP).
• Experience in the care or non-profit sector.

• Experience in implementing, or developing, or using the following systems: Sona Time Attendance, Nourish care records, Workable ATS, iTrent HR system.
• Knowledge of assistive technologies and their application in care delivery.

The role will be closing on 22nd April, 2025. The client receives suitable CVs, they may close the role early.

First stage interview w/c 28th April,2025 - brief MSTeams call with the Hiring Manager

Second stage interview will - formal interviews + assessment on the day + Service Users conversation w/c 5th May, 2025

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.