Senior Project Manager - Professional Services (SaaS, DevOps)

Senior Project Manager - Professional Services (SaaS, DevOps)

Our client is a rapidly growing company revolutionising the software delivery market. Their mission is to empower the world’s 30 million software developers to deliver code to users with greater reliability, efficiency, security, and speed—enhancing innovation while optimising the developer experience. They provide comprehensive solutions across the entire software delivery lifecycle, including tools for building, testing, securing, deploying, and managing reliability, feature flags, and cloud costs. Their Software Delivery Platform features modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and Software Engineering Insights, with continuous expansion at an impressive pace.

Role summary

The Professional Services Project Manager will lead and support customer projects within our client’s Implementation Engineering group. You’ll design repeatable processes to enhance customer experiences while aligning internal resources, including Engineers, Technical Program Managers, Architects, Partners, and Sales.

Your role involves managing a portfolio of projects, ensuring timely completion, and driving long-term strategic planning. You’ll oversee execution and provide strategic guidance to both teams and clients.

The ideal candidate for this role will come from an Engineering background and have extensive experience in customer-facing delivery roles of complex software implementation projects.

Responsibilities:

• Lead the delivery of multi-work stream professional services engagements with large strategic customers.
• Establish robust relationships with key customer stakeholders, including executive leaders, counterpart project/project managers, and engineering, development, and security teams.
• Develop a delivery methodology that combines agile and project management best practices. Clearly communicate this methodology to key customer stakeholders and lead its execution by coordinating efforts between our clients’ customers and internal teams.
• Create and consistently communicate a project roadmap, highlighting dependencies and deliverables. Manage stakeholder expectations and secure approval for project milestones.
• Define the project strategy, covering project justification, benefits, in-scope/out-of-scope projects, timeline, schedule, and resource allocation (including the number of implementation engineers or partner engineers).
• Identify stakeholders, set project success criteria, and establish a work breakdown structure for all projects. Develop communication plans between projects and stakeholders, and define a project escalation path.
• Collaborate closely with Account Executives/CSMs to define work streams when scoping larger customer projects. This may involve reviewing proposals or Statements of Work

Requirements:

• Demonstrated expertise in project management, with the capacity to spearhead the creation, documentation, and implementation of complex DevOps software implementation projects
• Proficient in crafting extensive programs, involving the formulation of objectives and essential metrics to evaluate and monitor project progress
• Proficiency with forecasting and reporting project metrics
• Bachelor’s degree in Business or engineering, or a related field
• Demonstrable understanding of DevOps specific services and technologies
• Ability to structure and lead Project Management Level meetings, including but not limited to the Weekly PM meeting
• Ability to formulate, organise, monitor, and manage inter-connected projects
• Ability to manage budgets and timelines for long-term projects
• Develop long-term plans in collaboration with customers
• You will be required to be certified in the CI/CD/Platform

Benefits:

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement