Service Desk Manager

Bench IT

Posted 17 hours ago, valid for 13 days

London, Greater London EC2V7NQ, England

Full Time

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Sonic Summary

Bench IT is seeking a Service Desk Manager for a corporate client in London, offering a salary package of £55-60k plus benefits.
The ideal candidate should have experience in team management of IT Support Engineers and a strong focus on maintaining high customer satisfaction levels.
Key responsibilities include managing performance reporting, monitoring service level agreements (SLAs), and ensuring that support activities meet or exceed these standards.
Candidates should possess technical skills in EUC technologies such as Windows 10/11, Active Directory, O365, and Intune, with insurance experience being a plus but not essential.
A minimum of several years of relevant experience in service desk management is required to effectively lead the team and drive continual service improvement.

Service Desk Manager

Package of £55-60k + Benefits, London

Bench IT are looking to onboard a Service Desk Manager to join a large corporate clients of ours based in the city of London.

The successful candidate should have the skills and experience included below;

Day to Day team management of IT Support Engineers.
Maintain high satisfaction levels and meet or surpass agreed service level agreements.
Management and Performance Reporting, monitor and report on agreed SLA's.
Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
Collaboration with other peers in different regions.
Focus on service and continual service improvement.
Ensure support teams consistently exceed customer expectations.
Insurance experience is desirable but not essetial.

Service Desk Manager

Package of £55-60k + Benefits, London

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