Receptionist

One of my local authority clients are looking for a Recpetioinist. This is a full time contract role to work 5 days a week in the office.

Role Overview:

• Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.
• Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates
• Provide information and guidance on processes and procedures to Social Work Practitioners and Managers
• Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
• Scanning and uploading of documents to the information system, ensuring accuracy and appropriate disposal of paper documents.
• Provide basic specific financial support to the service, including issuing of travel warrants.
• Distribution of information e.g. Assessments, LAC reviews, panel papers to Families, young people, Practitioners and Independent Panel Members, ensuring compliance with the Data Protection Act.
• Providing reception services, ensuring quality customer care for all visitors and directing callers to appropriate services.
• The ability to deal with children, young people and families, who are facing difficulties and can sometimes present challenging behaviour, in a sensitive and professional manner.
• Preparing papers for Youth Court and attending Court with Practitioners taking notes during Court proceedings.
• To undertake the administrative process for DBS’s, notifying Practitioners when Carers DBS’s are due, and recording details on the Information system.
• Organise the collection and delivery of archives from storage.
• Organise meetings and taking/distributing/uploading notes
• Dealing professionally with incoming phone calls, emails and correspondence.
• To respond to enquiries sensitively and efficiently, from professionals  and service users on the role and function of the service, either orally or in writing, taking into account individual circumstances.                                                                                           
• To maintain strict confidentiality of all records produced and received and be aware of requirements of the Data Protection Act, 1998. 

This opportunity is advertsied as an umbrella rate of pay, should you decided to be paid PAYE please discuss with your consutlant.