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Role Overview As a Travel Manager, you will be responsible for managing end-to-end travel services, ensuring an outstanding travel experience while building strong, long-term relationships. You will leverage your experience in the travel sector to provide tailored solutions, manage complex itineraries, and act as a trusted advisor to clients.Â
Key Responsibilities
- Client Relationship Management
- Build and nurture long-term relationships with corporate or leisure clients, providing personalised travel solutions and understanding their unique needs.
- Serve as the primary point of contact for, ensuring satisfaction, loyalty, and repeat business.
- Proactively identify opportunities to enhance the client experience and upsell additional services.
- Travel Planning & Coordination
- Manage the end-to-end booking process for flights, accommodations, transportation, and other travel-related services.
- Coordinate complex itineraries for individuals, groups, and VIP clients.
- Troubleshoot and resolve any travel-related issues promptly and professionally.
- Market & Product Knowledge
- Stay up-to-date with the latest travel trends, industry developments, and product offerings.
- Build and maintain relationships with suppliers and partners to secure the best deals and exclusive offers for clients.
- Sales & Account Management
- Work towards revenue targets by identifying client needs and matching them with services.
- Conduct account reviews and ensure client satisfaction.
- Utilise CRM software to document client interactions, manage leads, and track engagement history.
- Team Collaboration
- Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
- Share insights from client feedback to help improve products, processes, and service offerings.
- Experience
- 3+ years of experience in travel management, with a focus on leisure or corporate travel.
- Proven track record of building and maintaining long-lasting client relationships.
- Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
- Skills & Competencies
- Strong interpersonal and communication skills, with the ability to adapt to different client personalities and needs.
- Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
- Knowledge of global destinations, travel logistics, and industry best practices.
- Proficiency in CRM and travel booking software (e.g., Sabre, Amadeus, Galileo).
- Attributes
- A proactive problem-solver with a client-first mindset.
- Results-oriented and motivated by achieving targets and driving customer satisfaction.
- Adaptable, resilient, and excited to thrive in a fast-paced, dynamic industry.
- Competitive Salary with great commission.Â
- Career Growth Opportunities within a rapidly growing organisation
- Flexible Working Options (remote/hybrid)
- Travel Perks and Discounts for personal travel
- Access to professional development and training programs
