Bilingual Travel Agent

Bilingual Travel Agent (French and English)

Based in Canary Wharf, London

Offering £12.30 per hour plus bonuses!

Start Date: 22nd April 2025

We are looking for a Travel Agent to join our clients existing team! Our client offers holiday packages to European customers both online and over the phone. Suitable candidates will speak French and English to a fluent level. Our ideal candidate will have a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client, including exploring and understanding the needs and expectations of customers.Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system
• Generate sales through understanding customer needs and creating desire
• Cancel, modify, or confirm visits already sold
• Provide outbound cover during holiday periods
• Upsell additional products, services, and extended stays
• Assist customers on live chat with enquiries about the product and website bookings

The Hours: Full time, 40 hours per week

• Monday to Friday, between 8am-7pm
• Occasional Saturday, between 8am-6pm
• Working on a rota basis

Key Competencies:

• Fluent in French and English
• Excellent interpersonal skills
• Ability to contribute to a high-performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
• Embrace the brand vision and core values
• Good attention to detail
• Excellent multitasking abilities
• Aim to surprise and delight in every customer interaction
• Experience in previous customer service or sales roles (Essential)
• Excellent communication and motivational skills, ability to multitask and work independently (Essential)
• Ability to work in a fast-paced environment, maintaining attention to detail and accuracy (Essential)
• Excellent understanding of call centre practices, KPIs, etc. (Preferred)

Benefits and Perks!

• BUPA Life Insurance Scheme
• Eye test vouchers
• Excellent onsite training and induction
• Retail and Leisure Discounts including hairdressing, gym membership, restaurants, and bars
• Local charities and fundraising days/events
• CCA Academy career progression structure
• Specific benefits on campaigns you work on including discounts, incentives, and prizes
• Apprenticeship and NVQ qualifications opportunities

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#Bilingual #Multilingual #Trlingual #Travel #Tourism #French #English