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SENIOR TRAVEL CONSULTANT - EUROPE
HAMMERSMITH - HYBRID
EXCELLENT SALARY PLUS BENEIFTS
Our Customer:
We’re excited to be recruiting EXCLUSIVELY for this renowned, award-winning client, a leader in luxury travel for over 30 years. They’re looking for a passionate Senior Travel Consultant, with extensive experience, to join their amazing Europe team.
This business embodies the essence of luxury travel, offering unforgettable experiences to some of the world’s most exclusive and breathtaking destinations.
As a Senior Travel Consultant, you'll receive a competitive salary, subsidised private healthcare, generous annual leave, additional leave benefits, a pension scheme and more.
Job Description:
In this role, you will craft inspiring, tailor-made luxury holidays across Europe, taking full ownership of the sales process to create exceptional travel experiences for discerning guests.
- Manage the full sales process from initial enquiry to post-travel follow-up, ensuring a seamless guest experience
- Meet and exceed sales targets by converting enquiries into bookings through expert product knowledge and effective sales techniques
- Provide outstanding customer service, maintaining regular contact with guests before, during, and after their trip to ensure satisfaction and repeat business
- Prepare accurate and detailed travel documentation, including quotations, itineraries, invoices, and pre-departure materials
- Handle guest enquiries efficiently, demonstrating excellent listening skills to tailor luxury, tailor-made holidays to individual needs
- Collaborate with internal departments, including marketing, operations, and guest relations, to enhance the overall guest experience
- Manage flight bookings and reservations, ensuring accuracy and compliance with travel regulations using Travelport or similar systems
- Participate in training and familiarisation trips, sharing insights with colleagues and updating product knowledge
- Represent the company at trade shows and promotional events, both in the UK and internationally, to drive brand awareness and sales
- Monitor feedback and resolve issues proactively, working with guest relations to address concerns and maintain high service standards
Experience Required:
- Must have travel industry experience in the same or a similar role, with extensive knowledge of European destinations and a strong background in travel sales
- Sales-driven mindset with a keen eye for numbers and a proven ability to convert enquiries into bookings
- Exceptional communication skills, including an enthusiastic and professional telephone manner
- Highly organised with excellent attention to detail, ensuring seamless travel experiences for clients
- Proven track record of delivering outstanding customer service, consistently exceeding client expectations
Benefits and Perks:
- Competitive salary
- Cycle to work scheme
- 23 days of annual leave, plus bank holidays, with an additional day added each year, up to a maximum of 30 days
- Contributory pension scheme
- Subsidised private health care
- Social events
- Training and development
- Volunteering paid leave
- Achievement awards
- Travel insurance and fund benefits
- FAM trips
Click here to apply for this Senior Travel Consultant, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
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