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Customer Success, Services & Sales Enablement Global LeadWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer youWe offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? About you:We're looking for a dynamic professional to lead Customer Success, Services, and Sales Enablement at Access. In this role, you'll be a key business partner, aligning our Customer Success, Services, and Sales teams to enhance collaboration, efficiency, and results. You'll report directly to senior leadership and be responsible for creating and implementing an enablement strategy across the business.Day-to-day, you will:Enablement Business Partner:
- Act as the Enablement Partner to the Chief Customer Officer (CCO), senior CS and Services leadership, the Chief Sales Officer (CSO), and senior Sales leadership teams.
- Develop a deep understanding of the business challenges faced by these teams and create tailored programs to address them.
Program Development & Delivery:
- Lead the end-to-end creation of enablement programs, from ideation to delivery, including managing subject matter experts (SMEs) and ensuring effective implementation.
- Build dedicated onboarding programs and ongoing enablement initiatives for Customer Success and Services teams.
- Deliver enablement programs for Sales teams with a focus on enhancing their understanding of CS and Services.
Alignment & Collaboration:
- Serve as a bridge between Sales and CS/Services to ensure consistent alignment, partnership, and collaborative success across these functions.
Metrics & Impact:
- Develop tracking mechanisms and metrics to measure the success and impact of enablement programs.
- Leverage data to identify focus areas, continuously improving and refining enablement efforts based on insights.
Your skills and experiences might also include:
- Exceptional stakeholder management skills, with a proven ability to engage and influence at the C-level.
- Strong project management abilities, capable of handling complex, cross-functional initiatives.
- Excellent presentation and facilitation skills, with the ability to deliver impactful content to a wide audience.
- A strong understanding of the Customer Success world, with an ability to analyze data and use insights to guide decision-making.
What are we all aboutThe Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.??Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.?Love Work. Love Life. Be You.?
