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Are you looking to start your career as a Customer Service Advisor? This is the role for you!
The company specialises in home entertainment and domestic appliances, delivering to happy customers, nationally for over 30 years.
The hours of work are 9am - 5.30pm, Monday to Friday. However, you'll be required to work every other weekend. Saturday 9am - 5pm and Sunday 10am - 4pm, when working the weekend, you will have two days off in the week as rest days.
£24,000 per annum.
The role will be based in LE4 Beaumont Leys.
Your main responsibilities will be:
Answering calls, emails, and live chat as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
Ensure each customer has a positive Marks Electrical Limited experience and will become a repeat customer.
Deal with day-to-day administration tasks within the department.
To optimise the performance of the Customer Services Team by continually improving our customer's experiences.
Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
Job Duties:
Answer incoming customer inquiries
Stay up to date on new products, services, and policies
Collect and report customer feedback to ensure that best practice is recognised and maintained
Engage with customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested.
Benefits:
Bonus scheme - Potential to earn a discretionary monthly bonus up to £600
Casual dress
Company pension
Employee discount
On-site parking
Permanent contract
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
