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- Providing excellent customer experiences at all times
- Understanding the customers requirements and taking appropriate actions to resolve
- Verify and update the customers information on a CRM system
- Proactively offer solutions to issues that the customers might face
- Escalate to 2nd line case management team where appropriate
- Ownership of the customer experience and follow through
- Working to a high degree of accuracy
- Have an ability and willingness to learn new systems and procedures
- Be computer literate, preferably with knowledge of using the internet and email
- Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
- Enthusiastic with a positive attitude
- Strong organisational skills
- Flexible and resilient
