Technical Author - Local GovernmentAbout you:? You are an experienced Technical Author with a passion for creating clear, user-friendly documentation that enhances the customer experience. Your background in producing and managing technical content within a software environment has equipped you with the skills to translate complex information into accessible guides and articles. You are proactive, detail-oriented, and able to work both independently and collaboratively with cross-functional teams. You excel at organizing and prioritising your workload, and you're eager to contribute to a culture that values collaboration, continuous improvement, and inclusivity. Your communication skills, combined with your attention to detail, enable you to deliver high-quality content that supports both internal and external users. This role will be responsible for producing and maintaining documentation and knowledge centre articles for the LG software suite, across Children & Young People, Social Care and Finance.Day-to-day, you will:? • Writing, editing and maintaining easy to understand user guides and help centre articles, based on user-stories, sprint review demonstrations and interaction with other teams involved with the software (covering Product & Engineering, Projects and Support)• Participating in the ongoing planning and prioritisation of workload, including stakeholder engagement• Editing, standardising and formatting documentation written by others• Developing and maintaining templates, processes, and standards for customer-facing documents / articlesYour skills and experiences might also include:?? • Proven experience in writing and managing technical documentation within a software environment, with a strong command of English and excellent written communication skills.• Ability to analyze requirements, translate them into clear and concise user guides, and maintain consistency and standards across documentation.• Proficient in using Microsoft Office, with the capability to work independently, prioritize tasks, and maintain accuracy and thoroughness in all deliverables.• Awareness of WCAG standards and requirements is desirableWhat does Access offer you?? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? What are we all about?? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.

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