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?? We're hiring: IT Service Desk Technician??
?? Location: Leicester
?? Full-time, permanent | competitive salary and benefits
Are you passionate about IT? Do you thrive on delivering quality service and enjoy working in a dynamic team environment? Are you organised and an excellent communicator? If so, our IT Service Desk Technician position could be the perfect opportunity for you.
We are seeking an experienced professional to join our IT team in Leicester on a full-time, permanent basis. As a key member of the Service Desk team, you will be responsible for the day-to-day resolution of incidents and service requests, ensuring our staff receive exceptional IT support.
What were looking for:
?? Experience:
a minimum of two to three years experience in a customer-facing service desk role
experience with PC hardware and configuration
knowledge of Windows operating systems and Microsoft 365
experience working in a multisite support environment
proficiency with Service Desk applications (e.g. FreshService, ServiceNow, Assist, Remedy)
?? Skills:
a clean, full UK driving licence
adaptable and flexible, with a solutions-focused approach to challenges
excellent problem-solving skills
strong communication and stakeholder management abilities
What youll be doing:
?Resolving technical support queries received via phone, email, or the Helpdesk portal.
?Conducting first- and second-line troubleshooting, with third line support available as needed.
?Identifying, creating, and resolving problem tickets where possible.
?Taking ownership of support issues and being proactive in resolving user queries.
?Working within agreed SLAs, providing timely updates for existing tickets.
?Maintaining a high standard of customer service for all support requests.
?Assisting with IT projects and contributing to user guides/technical documentation.
?Conducting site visits to remote offices to deliver hands-on IT support.
Why join us?
Mattioli Woods offers tailored investment strategies and holistic wealth management, focusing on long-term goals and personalised service. Our experienced team with a strong track record makes us a trusted choice for high-net-worth individuals, trusts and pension funds.
Joining our IT team, youll collaborate with skilled professionals across the organisation, driving innovative technology solutions while playing a pivotal role in supporting our operations and enabling organisational success.
With opportunities for personal and professional development, youll thrive in a culture that champions collaboration, technical expertise, and a commitment to excellence in every aspect of financial services.
?Apply now and help us shape the future of IT operations in financial services.
