Client Success Manager

Jems Recruitment Ltd

Posted 12 hours ago, valid for 16 days

Loughton, Essex IG10 1EZ, England

£50,000 - £60,000 per annum

Full Time

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Sonic Summary

A new opportunity is available for an experienced client relationship professional in a technology-focused business, offering a salary of £40,000 to £50,000 per year.
The role requires a minimum of 3 years of experience in B2B client relationship management or account management.
This hybrid position involves 3 days in the office and 2 days working remotely, with standard hours from 8.30am to 5pm, Monday to Friday.
Benefits include company bonuses, 25 days of annual leave, pension, and private healthcare schemes, along with a supportive team environment that fosters career growth.
Key responsibilities include supporting key client relationships, onboarding new clients, and collaborating with internal stakeholders to ensure client satisfaction and retention.

Various benefits including company bonuses and incentives, 25 days annual leave, pension and private healthcare schemes
Hybrid role - 3 days office working and 2 days remote working
Outstanding team environment, supportive and nurturing, with excellent career growth
Working hours 8.30am-5pm Monday-Friday

A new opportunity has arisen for an experienced client relationship professional to join an established team within a highly successful technology-focused business. If you enjoy working in a varied client facing role and are looking to join a passionate team who work as strategic partners to their customers at every stage of their journey, call us or apply today! You will be focused on building loyalty to ensure long-term retention of existing clients by offering tech and product support, as well as collaborating with internal stakeholders. In addition to this, prioritising workloads will be key to ensure existing global customers are supported daily and new clients are onboarded smoothly. The successful candidate will be a confident account manager, working with Enterprise business customers and with sound knowledge of the technology sector, ideally within SaaS.Key duties will involve:

Day to day support of key client relationships
Offering solutions to clients as well as new ideas to ensure accounts always have the correct products and services
Customer onboarding and training
Ensuring retention of key client accounts through excellent customer account management
Working collaboratively with internal stakeholders

If you have experience within a B2B client relationship management or account management position, along with excellent project management and organisational skills, get in touch today! You will have a passion for building relationships with key contacts and a proactive, positive approach to work. You will enjoy a role which is busy and no two days are the same.

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