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They provide consultancy and membership intelligence services on a global scale and are continuously developing their sales approach. Be a part of this dynamic environment!
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About the Role:
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As a Trainee Customer Support (Customer Onboarder), you will be the primary contact for their subscribers, ensuring they have a positive experience and get the most out of their subscriptions. This role requires you to learn all about their subscription products and gain a detailed understanding of the offshore energy sector. You will also be responsible for reporting feedback to relevant departments to continuously improve our services.
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Key Responsibilities:
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- Deliver excellent customer service by maintaining good relationships with members.
- Provide comprehensive knowledge on all subscriptions to assist with any customer enquiry.
- Support the sales team with various tasks.
- Report customer feedback, concerns, and issues to the Sales Manager and other relevant departments.
- Manage subscription renewals.
- Efficiently record incoming email and phone enquiries.
- Exhibit excellent telephone skills with a persuasive demeanour.
- Utilise Microsoft Word, Excel, and Publisher effectively.
- Gather market and customer information to support sales activities.
Experience and Skills Required:
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- Previous customer service experience in an office environment.
- Proficient computer skills, ideally with experience in a computer-based role.
- Experience in contacting businesses both over the phone and face-to-face.
- Strong interpersonal and communication skills.
Working Hours and Benefits:
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- Full-time, office-based role (37.5 hours per week) in Lowestoft, Suffolk.
- Competitive salary c£23,625.00, based on experience.
Additional benefits include a bonus after two full quarters, private medical and dental insurance, life assurance, and access to Pilates and Barre classes during lunch breaks.
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Apply now and help shape the future of the offshore energy sector with your customer service expertise! Contact Emily on (url removed) or (phone number removed).
