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Customer Service Advisor / Sales Support Administrator - Are you excited about making a difference and being an integral part of a dynamic team?
Look no further! we want you to join our highly motivated team as a Customer Service Advisor / Sales Support Administrator based in Lowestoft, Suffolk
Why Scooterpac?
At Scooterpac, we are revolutionising mobility with world-first inventions and cutting-edge products. From ultra-lightweight wheelchairs to high-performance mobility scooters, we are dedicated to transforming the way people move—one mile at a time. Our commitment to providing a first-class experience for our customers extends beyond our innovative products to our exceptional customer service.
Fantastic company benefits include:
- Competitive Salary: £27,000 - £30,000 per annum
- Holiday: 23 Days per annum, plus Bank Holidays
- Employee extras such as: We offer lunch 4 days a week (Tuesday - Friday inclusive), An Employee Assistance Programme.
About the role:
As our Customer Service Advisor / Sales Support Administrator you will work with the Marketing Manager and you will be the first point of contact for our valued customers, providing exceptional after-care service. Your role will be pivotal in ensuring customer satisfaction and loyalty by handling inquiries, resolving issues, and offering accurate information across various communication channels, including phone, email, chat, and social media. This is a full-time role where you will be working Monday-Friday 8:00am - 5:00pm.
Main duties and responsibilities:
- Assist customers by answering their questions, resolving issues, and ensuring they are happy through phone, email, chat, and social media.
- Provide clear information about our products, services, and policies.
- Aim to solve customer problems on the first contact and escalate when needed.
- Check back on unresolved issues to ensure customer satisfaction.
- Manage all courier claims for lost, damaged or delayed consignments
- Manage the Company warranty process, contacting customers and suppliers to see the whole process through to completion
- Sourcing Government grants applicable to the Company and applying in conjunction with Management
- Record all customer interactions in the CRM system and keep customer records updated.
- Build good relationships with customers by understanding their needs and preferences and offer alternative solutions to keep customers happy.
- Reach out for customer feedback and reviews proactively, create regular reports on customer feedback and service performance.
- Stay informed about our products and company policies to assist customers effectively.
- Suggest ways to improve customer experience as well as assisting the team and customers with other tasks as needed.
About you:
We are looking for a dynamic, passionate individual with a proven track record of delivering excellent customer service. Your friendly, can-do attitude and exceptional communication skills make you a natural at building strong relationships with customers. You are efficient, detail-oriented, and possess excellent time management skills. You thrive under pressure, adapt quickly to change, and are always proactive in solving problems. Your ability to work well in a team environment while respecting and supporting your colleagues is essential. With experience in customer negotiations and communications, you are committed to contributing to our company's goal of providing an outstanding customer buying experience.
Apply today for our Customer Service Advisor / Sales Support Administrator opportunity and help us continue to provide extraordinary mobility solutions and first-class customer service!
We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
No recruitment agencies, please
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: Customer Experience, Customer Service, After-Sales Support, Customer Satisfaction, CRM, Sales Support, Sales Support Administrator
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