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- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Publisher).
- Customer-focused with a positive attitude.
- Ability to handle multiple tasks and prioritise effectively.
- Previous experience in a sales role is a plus but not required.
- Eagerness to learn and develop within the role.
- Delivering excellent customer service through maintaining good relationships.
- Providing knowledge on all subscriptions to assist with any customer enquiry.
- Providing support to the sales team.
- Reporting customer feedback, concerns, and issues to the Sales Manager and any other relevant department.
- Dealing with subscription renewals.
- Recording incoming email and phone enquiries rapidly and efficiently.
- Demonstrating good telephone skills and a persuasive demeanour.
- Using Word, Excel, and Publisher.
- Gathering market and customer information as input to sales activities.
