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Customer Service Centre Specialist

Customer Service Centre Specialist

Owen Daniels

Posted 18 hours ago, valid for 21 days

Luton, Bedfordshire LU2 7JT

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position of Customer Service Centre Specialist is a permanent role based in Luton, focused on managing customer accounts for a precision manufacturing business.
Candidates should have a combination of supply chain customer service and internal account experience, ideally with at least 3 years in a similar role.
The job involves processing customer orders, resolving complaints, and developing strong relationships with clients to enhance satisfaction.
The role offers a salary of £30,000 to £35,000, along with benefits such as a 7% matched pension, a medical cash plan, and 20 days of holiday plus bank holidays.
Successful candidates will be adept at operating in a fast-paced environment and possess strong skills in account management and business growth.

Customer Service Centre Specialist Permanent Position8.30am – 5pm (Monday – Friday)Benefits include: 7% matched pension, Medical Cash Plan + 20 days holiday plus banksGrowing Manufacturing BusinessLutonMy client are a precision manufacturing business, based in Luton, specialising in hydronic valves and control systems that deliver warmth, comfort, and energy efficiency. As Customer Service Centre Manager, you will manage customers’ accounts internally, providing a fast and accurate turnaround of customer’s quotations and orders. You will be responsible for developing a close working relationship with key individuals across the customer base to ensure a high level of customer satisfaction.Customer Service Centre Specialist Job Description

To process customer orders and quotations in an accurate and timely manner
Resolution of customer complaints or enquiries and identify opportunities to improve the service levels available to our customers
To establish and maintain sales relationships with customers and external key contacts
To understand strategic business challenges and priorities and analyse information and prioritise opportunities critical to an account
To co-ordinate the activity of all functions with whom the customer has direct contact in order to prioritise a consistent and cohesive service
To maintain agreed systems and procedures and focus and drive on the overall Company strategies and objectives
To support external sales team
To ensure any CRM is used appropriately as directed by the Head of Sales

Customer Service Centre Specialist Essential Qualifications / Experience / Skills

A combination of related supply chain customer service and internal account experience
Ability to operate within a global, fast moving high volume manufacturing/ technology business and a balance of working both strategically and operationally.
Proven record of success in sales/ customer service with a strong understanding of maximum value and margin opportunities
Skills in managing accounts and driving business growth

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