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IT Helpdesk Engineer - Luton- On - Site - £26,000 to £28,000 per year
FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Helpdesk Technical Support Engineer.
The successful candidate will provide enterprise-level technical assistance. This role will be a full-time position based out of their Luton office.
Specific responsibilities include:
- Technical support to customers via phone, email, or in person
- Troubleshoot and resolve issues related to operating systems, software and hardware including desktops, monitors, printers, routers, firewalls and access points.
- Assist with setting up and configuring computer systems
- Provide hardware support and installations covering PC's.
- Escalate tickets to 2 nd /3 rd Line support.
Experience/Qualification:
- Proven experience in a customer facing role
- ITIL
- HyperV/ VMWare
- Hardware and Software
- Microsoft 365
- Ability to write reports and technical documents
- Certifications or a Technical qualification in IT
- Windows 10/11
- IT Glue
- Cisco
- SharePoint, Teams and Intune
- Background of working for an MSP
IT Helpdesk Engineer - Luton - On - Site - £26,000 to £28,000 per year
