Senior IT Support Technician

We are now supporting one of the country's leading establishments in their sector, based in the very scenic Tring area in Hertfordshire, working with them to find their new Senior IT Support Technician.

You'd be joining a small and very friendly team as part of this role and will be providing on-site support, so you would need to be in a commutable distance to Tring as this role is 100% office based due to the nature of the role.

Day-to-day your time would be split in half between providing tech support, training and guiding to those on-site of varying levels and the other half would be spent maintaining, updating and replacing IT systems, hardware and software (including phones, desktops, printers, AV equipment etc.).

We need this person to be great with people as you'll be providing support and guidance to plenty of people at all sorts of levels of technical knowledge, as well as the ability to work in quite a demanding and pressured environment at times.

The job will be paying somewhere between the bracket of £36,000 to £40,000 for the right person, plus some benefits that include free and delicious hot and cold meals available daily, good pension, 28 days holiday + bank holidays and staff discounts. As well as free on-site parking, cycle to work schemes and working in a very beautiful and magical location daily.

As mentioned above too, you must be able to get in daily, this position is fully site based due to the in-person daily support element and the hours are 8.30am to 5pm, Monday to Friday.

Main duties

• Providing first and second line support
• Maintaining, updating & monitoring IT systems
• IT administration, adding users, asset tracking, MIS tasks
• Creating and updating IT documentation and help guides
• IT hardware replacement cycles
• Assisting with project delivery

Person Specification

• Demonstrable experience in customer facing technical support roles, 1st line support experience essential.
• Strong communication skills and highly articulate - whether in person, by phone or by email
• Ability to quickly learn new systems and processes
• Analytical and problem solving skills, a logical thinker
• Ability to work accurately and calmly under pressure
• Flexibility and adaptability
• Effective team working
• Good at relationship building and a calm and patient manner
• Excellent time management skills
• Accurate administration skills
• Reliability and integrity and must be trustworthy as will be handling sensitive and confidential information
• Ability to configure and fault find with:
  • Microsoft client and server operating systems
  • Active Directory & Group policy
  • Networking, DHCP, DNS and VLAN's
  • Wireless, web filtering and antivirus management systems
  • IT infrastructure
  • Software packages
  • Printers and audio visual equipment
• Commitment to professional development

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support