Service Technician

Service Technician

• Luton, Bedfordshire
• Full Time - Permanent Role
• Salary - Competitive

Main responsibilities

• Providing technical support via phones
• Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.
• Process technical engineer’s callouts, via Salesforce, review of the technical engineer’s documentation & assuring all requirements are met to then proceed with payment to the technical engineers.
• Management of all customer data, ensuring that all records are accurate & consistently updated.
• Answering queries related to technical faults, spare parts, documentation via a shared mailbox alongside own personal mailbox Supporting the Regional Technical Managers with in a variety of projects.
• Assisting the Regional Technical Managers in the Workshop and customer site visits.
• Working closely with the Customer Service team in arranging installations
• Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.

Experience and Skills

• Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.
• Technical support/help desk experience.
• Previous administrative experience
• Holding electrical and/or mechanical engineering qualification would be advantageous.
• Experienced in Microsoft Office

Personal Attributes

• Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
• Customer focused, with excellent interpersonal communication skills.
• Strong organisational and time management skills.
• Clear Attention to detail.
• Excellent analytical & problem-solving skills.
• Team player who will be able to work alone or as part of a successful technical support team.