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Connect2Luton are excited to recruit a Operational Manager on behalf of Luton Borough Council.
Main purpose of position:
The Adult Social Care Service exists to help people achieve the outcomes that matter to them in their lives, promoting their wellbeing and independence through both statutory and non-statutory interventions and preventing, reducing or delaying their need for Care and Support.
The Operational Manager's role is to directly manage the social work team(s) and contribute to the effective leadership, quality assurance, risk management and safeguarding matters for Adult Social Care, supporting the senior management team in delivering good quality services and effective integration between health and social care through collaboration with stakeholders and partners across the system.
You will be responsible to:
- To meet Luton's statutory duties under the Care Act 2014, Mental Health Act 2007 and related legislation and guidance for adults with care and support needs and their carers.
- To lead a team in implementing Luton's responsibility for providing assessment and Adult Social Care services to the locality relevant to the team or the hospital. Ensuring assessments conducted are strength based and holistic.
- Ensuring that effective risk management, decision-making and preventative work is undertaken to promote the wellbeing of customers and carers while taking account of the need to safeguard people effectively.
- Demonstrating effective systems leadership, working with a range of partners and other professionals across the health and social care sector. Contributing and supporting the Service Manager with the development of strategic plans.
- Chairing safeguarding strategy meetings (and other meetings concerning complex issues), as required and supporting staff who are involved in carrying out safeguarding investigations. You will be expected to take part in "MARAC , MAPPA and VARAC" rota.
- To respond to complaints and freedom of information requests in a constructive way ensuring any learning is implemented and shared accordingly.
- Responsible and accountable for the budget within the delegated authority, set out in the Councils financial regulations and in line with value for money principles.
- Contribute to the annual budget planning process for the organisation and the wider program of savings across ASC. Assist the Service Manager with the long range financial plans.
- To plan and deploy resources effectively, optimising staff capacity and capability in order to deliver a service which is responsive and agile to the needs of people and the business. Ensuring ASC key performance targets are met, as well as the Councils overarching priorities.
- Provide effective management and inspirational leadership to a multidisciplinary team to ensure effective, evidence based assessment and support, accessible care and a culture of continuous quality improvement.
- Recruit, motivate, train and develop staff, adhering to relating policies and procedures. Play a leading role in practice development through coaching, and mentoring and modelling good practice in assessment. Monitor and review individual staff performance & practice through the use of appraisal and effective supervision.
- Dealing with performance and conduct issues promptly and in line with Council employment procedures.
Skills and Experience
- In depth experience of delivering assessment and care support functions within a Social Care or Health setting
- In depth experience, knowledge and application of the early intervention and preventative agenda
- Able to work collaboratively, leveraging partnerships and working in an integrated way, using a 'strength's' based approach to deliver better outcomes for the individual and service
- Demonstrable & proven organisational skills - able to manage periods of competing pressures, conflicting demands and priorities and plan workload in order to meet strict deadlines and targets
- Demonstrable resilience, decision-making, judgement and problem solving skills
- Analytical skills - able to analyse and interpret data and produce meaningful statistics and reports
- Demonstrable knowledge, understanding and ability to motivate and develop a staff team
- In depth knowledge and application of quality control and assuring services
- Ability to reflect on own practice and development
- In depth knowledge and understanding of the Care Act 2014, the Mental Capacity Act 2004, Depravation of Liberty Safeguards and other significant ASC legislation and guidance, and how this must be implemented in practice
- Social Work qualification recognised by Social Work England or a professional qualification in either nursing or occupational therapy with relevant post qualifying experience in ASC
- Current and Valid registration with Social Work England or equivalent professional body
- Able to work across the different Adult Social Care pathways (Early Intervention & Long Term Care
About Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
