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Customer Liasion Service Desk

Belcan Technical Recruiting (UK) Ltd
Posted 2 days ago, valid for a month
Location

Macclesfield, Cheshire SK10 1JG

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance
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Sonic Summary

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  • The Customer Service Liaison position at Belcan requires a customer service specialist with problem-solving skills and a passion for excellent service.
  • The role involves managing customer communications, overseeing service requests, and ensuring smooth collaboration between the customer and FM services.
  • Candidates should have experience in customer service, a polite telephone manner, and working knowledge of SAP.
  • The position offers a competitive salary, although the specific amount is not mentioned, and it is aimed at individuals with relevant experience.
  • Belcan provides various employee benefits, including pension, life assurance, and discounts, as part of their commitment to employee welfare.

Customer Service Liaison

Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.

About the role

As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company based in Macclesfield. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. You will be the key connector that ensures the smooth collaboration between the customer and frontline FM services.

You will oversee handling incoming customer service requests, enquires and customer complaints and assigning them to the relevant areas of responsibility. You will also follow up on requests until they are completed ensuring the customer is updated on any issues or delays.

You will act as the 'voice and face' of the Service Desk.

Key responsibilities

As a Customer Service Liaison, you will manage customer communications, managing their needs and requirements. Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.

Key skills

?Customer service skills and experience

?Polite telephone manner and a positive attitude towards customer focus and care

?Problem solving and complaint handling.

?Working Knowledge of SAP

?IT literate

Benefits

You will be part of an experienced team who will provide guidance and on-site support 5 days a week. As a Belcan Employee you will be entitled to all Belcan's Benefits including, pension, life assurance, food and drink discounts and our salary sacrifice scheme's.

How to apply

If you are interested in the Service Desk Customer Liaison role, or to find out more, please apply now and we will be in touch.

We look forward to hearing from you and welcoming you to our team.

Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security.

This vacancy is being advertised by Belcan.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.