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Medical Administration Team Manager

Nicholson Jones Sutton Solicitors
Posted 5 days ago, valid for a month
Location

Macclesfield, Cheshire SK10 1JG

Salary

not provided

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Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job aims to establish a leading position for a medical agency by delivering exceptional client service through a skilled workforce.
  • The role involves managing a team to ensure high-quality service for panel solicitors, patients, and experts, while adhering to deadlines.
  • Candidates should possess excellent communication, customer service, and team management skills, as well as experience in senior administration.
  • A minimum of 3 years of relevant experience is required, along with proficiency in software such as Word, Outlook, Sage, Excel, and Proclaim.
  • The salary for this position is competitive and commensurate with experience.

Job Purpose

To be publicly acknowledged as a market leading medical agency. Offering unrivalled standards to client service through highly trained and motivated workforce to which people in the industry aspire to belong.To Manage and provide an outstanding service to all panel solicitors in order to maximise profit through ensuring all matters are dealt with in accordance to deadlines.

Core Activities

  • To Manage the Team to ensure a high quality of service is received by all panel solicitors, patients and experts
  • To be fully aware of the Service Level of Agreements with all panel solicitors and experts and that they are being met
  • To be fully aware of each team Members role and the Service Standards and to ensure the team members adhere to these accordingly
  • Participate as required in own development to ensure implementations of any changes and developments are enhanced
  • To participate in the team tasks where required to ensure all jobs are completed to the required deadline.
  • To Manage existing medical experts to ensure we are using the correct experts in line with costing and service received.
  • To source new experts to replace existing experts who are currently charging high fees or not providing appointments/reports to the service level required.
  • To source any new experts required by solicitors i.e. dependant on clients injuries
  • Liaise with Experts and Solicitors on a regular basis
  • Ad-hoc requests from Line Manager and Solicitors.

Skills

  • Excellent verbal and written communication skills
  • Excellent Customer Service Skills
  • Excellent Team Leading/Management skills
  • Problem solving
  • Organisation skills
  • Ability to work individually or part as a team

Knowledge

  • Principles of compensation claims system
  • Internal and external documentation
  • Software: Word, Outlook, Sage, Excel, Proclaim

Experience

  • Senior administration
  • PC use

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.