Customer Service Advisor

My client urgently requires a Customer Service Advisor to join their team on a temporary to permanent basis and efficiently and professionally facilitate, decide upon, and communicate the settlement of damaged goods claims.

Key Accountabilities:

• Client transport damaged goods settlement
• Contacting passengers via phone and/or email in line with contractual requirements
• Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
• Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
• Remaining compliant with all policies and requirements
• Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
• Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
• Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
• Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
• Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision-making

Role Challenges:

• Peer relationship management, within the framework of the company behaviours and policies
• Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible
• Client and supplier relationship management - ensuring constant compliance

Essential Requirements:

Fluent or native written and spoken English

Basic MS Office skills

GCSE (or equivalent) in Maths, English

Team player with excellent verbal skills and a keen eye for detail

Able to cope under the pressure of a service recovery situation, dealing with the public by company policy when in a stressed frame of mind

Adaptable and resilient

Desirable Requirements:

Experience in a transport operation

Experience in an operational call centre environment

Experience in a high-pressure, fluid sales environment

What's in it for you?

Are you passionate about providing excellent customer service? We have a fantastic opportunity for a dynamic individual to join our clients' customer service team and grow with us!

• Temp to Perm position - Start as a temp and transition into a permanent role
• Competitive Salary: £11.48 per hour, equating to £23,875 per annum or -
• £24,375 if you are fluent in a European language
• Work-Life Balance:Monday to Friday, 9:00 AM - 5:30 PM (8-hour day, 30-minute lunch break)Enjoy your weekends off20 days of annual leave plus 8 bank holiday
• Convenience: Free on-site parking for a stress-free commute
• Immediate Start: Don’t wait! We are looking for someone to join the team as soon as possible.

Key Skills & Experience:

• Strong customer service skills with the ability to build rapport and solve issues efficiently
• Excellent attention to detail - every task matters!
• Ability to multitask and work in a fast-paced environment
• Positive attitude and a team player
• Competent computing skills.

Don't miss out! If you’re ready to bring your customer service skills to a rewarding role, apply now and take the first step toward securing your permanent position!

Interested?

Please do apply!