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A leading global healthcare organisation is seeking a Permanent Sales Service Specialist to enhance customer satisfaction by delivering exceptional support and driving sales initiatives. The role involves fostering client relationships, managing inquiries, and ensuring seamless execution of sales processes within a dynamic and fast-paced environment.
Client Details
Sales & Customer Administrator, Maidenhead: This innovative healthcare company is renowned for its commitment to improving lives through advanced medical technologies and diagnostics. Operating globally, it offers a diverse portfolio of cutting-edge products and solutions designed to address the healthcare challenges of today and tomorrow.
Description
Sales & Customer Administrator, Maidenhead:
- Act as the primary point of contact for customers, ensuring timely and professional communication.
- Process and manage customer orders efficiently, maintaining accuracy and compliance with company policies.
- Collaborate with sales teams to support the achievement of targets and deliver customer-centric solutions.
- Resolve customer inquiries and issues, striving for first-time resolution and optimal satisfaction.
- Monitor and manage inventory levels, coordinating with relevant teams to avoid shortages or delays.
- Provide regular reports and updates to stakeholders on sales performance and operational metrics.
- Identify opportunities for process improvement and recommend actionable solutions.
- Maintain up-to-date knowledge of the organisation's products and services to provide accurate advice and support.
Profile
Sales & Customer Administrator, Maidenhead:
- Proven experience in a customer service or sales support role, preferably within the healthcare or medical device industry.
- Strong interpersonal and communication skills, with a customer-focused mindset.
- Exceptional organisational abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM systems, with the ability to learn new tools quickly.
- Ability to work collaboratively within a team while managing individual responsibilities effectively.
- Analytical and problem-solving skills to address customer needs and operational challenges.
- Knowledge of supply chain processes and order management is advantageous.
- A proactive approach to work, with the ability to prioritise tasks in a dynamic environment.
Job Offer
Salary circa £27,000 to £35,000 dependant upon experience.
