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Helpdesk Administrator Maidenhead – Hybrid up to £26,000 (depending on experience)
Our client is a leading business within their industry and they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments.
This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits.
Key duties include:
- Responding to customer request
- Managing incidents by logging, updating and closing
- Ascertain whether equipment/solutions are under a support contract and advise customer accordingly
- Liaising with suppliers, couriers, engineers, logistics and technical support consultants
- Produce reports when required
- Return of equipment to repair centres
Key skills required:
- Well-organised with methodical approach to administration
- Previous experience within a customer service related role – can be retail, reception, hospitality etc
- Good attention to detail
- Good communication skills
- Familiar with Word, Excel and Outlook
As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Helpdesk Manager worked her way up through the team and another team member has been promoted into another part of the business.
Some of the benefits include: as above, career progression, free on-site gym! 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance.
The office is based in Maidenhead and you will be required to work 2 days in the office and 3 from home
If you would like to learn more about this role and opportunity then please apply today!
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