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Mortgage Completions Agent
Location: Remote (We can only consider candidates with the right to work in the UK at this time)
Working Hours: Full Time (Monday - Friday 09:00 - 17:30)
Salary: Competitive with a fantastic range of benefits which can be found HERE
Overall Purpose of Job
Own and manage a pipeline of mortgage applications from approval to successful completion. Ensure that all applications are managed efficiently and through regular communication with all stakeholders ensure all expectations are managed. In addition the role may be required to assist, or cover for, other roles within the Lending Operations Department from time to time.
Key Accountabilities
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual
- Liaise with solicitors regarding completion on a regular basis in line with the Policy & Procedures Manual
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers Develop new and enhance existing relationships with Mortgage Intermediaries, looking for new business opportunities where appropriate
- Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
- Confirm completeness of all applications prior to funds release approval
- Manage case pipeline to agreed service standards managing stakeholders expectations at all times
- Be accountable for the quality of applications submitted for funds release approval ensuring they are submitted in accordance with the Policy & Procedures Manual
- Assess all correspondence to ensure lending criteria / conditions are met
- Action all correspondence in accordance with the Policy & Procedures Manual
- Ensure that all complaints are handled in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary
- Maintain accurate file and data records
- Challenge current processes (inc. system), suggest improved ways of working wherever possible
- Assist in the analysis and subsequent delivery of any changes to the system or processes
Experience, Knowledge, Skills
- To act with integrity at all times and embrace the philosophy of treating our customers fairly
- Business & market awareness
- Adhere to the policy & procedures keeping up to date with any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role
- Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieved
- Experience in a processing or administration environment essential
- Telephone experience including complaint handling essential
- Financial Services experience essential
- Educated to at least GCSE level standard, including English & Maths
- Mortgage experience.
- Financial Services experience
- Regulatory Knowledge as applicable to role
Why Join Us?
Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available so we try and support everyone however we can.
We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued.
We offer a number of benefits which can be found HERE
If you want to make a Difference, apply now.
