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Job Summary – Senior Resident Manager
- We are seeking an experienced Senior Resident Manager to assist with the management of a luxury residential building in Maidenhead.
- This is a full-time 40hr weekly position.
- *Will include working some Saturdays on a rota.
What's in it for you as a Senior Resident Manager...
- Opportunity to work in a luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Competitive salary.
- 25 days holiday plus 8 bank holidays.
- Private medical insurance.
- Season ticket loan.
- and much more!
Responsibilities as a Senior Resident Manager:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Make sure residents and potential residents have a great experience from their first inquiry to moving in.
- Deputise for the Building Manager in their absence.
- Manage the on-site team, coaching and mentoring to help others to achieve their full potential. Lead daily team meetings.
- Induct new starters.
- Perform viewings for perspective residents.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Oversee compliance and make sure the building covers H&S regulations.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents’ move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Assist team members with ad hoc duties as and when required.
Skills required as a Senior Resident Manager:
- Ideally ARLA qualified (desirable but not essential)
- Exceptional customer service skills with a passion for building long-term working relationships.
- Experience in team leadership
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
- We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc
This Senior Resident Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
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