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Audio Visual Project Co-ordinator
Brief Overview of Role:
To provide high-quality operational support to customers and internal business functions. BTO owner of the internal PM process ensuring jobs are delivered within agreed timescales.
This role is office based and all applicants must live within a commutable distance of our clients head office in Maidenhead. Suitable candidates need to have strong organisational / admin skills and ideally come from an Audio-Visual background or have corporate Audio-Visual systems experience.
Accountabilities, Knowledge & Key Skills
PM Support Activities:
BTO owner - Managing and Coordinating team sessions and master project list.
Quality assurance of project collateral received and created for all projects across the team from start to finish.
Responsible for closing projects and ensuring the as-built drawings are in the configuration.
Creating and distributing of RAMS when required
Attendance on all BTOs team calls for awareness of current projects
Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager
Managing small projects, where there is no Project Manager, booking resources, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off
Assisting the sales team with internal documentation
Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs.
Coordinating Site Survey Projects. Arranging resource and booking dates with the customer. Obtaining documentation and forward the site surveys to the Sales Consultant
Supporting the Senior PC in day-to-day activities
Essential:
Strong customer service and support focus with a desire to deliver high-quality service
Good interpersonal and communication skills
Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and to tight deadlines A desire to learn and improve skills and knowledge
Fast learner, energetic, enthusiastic
Positive can-do attitude
Team player
Good numeracy and written skills
PC skills Excel, Word, PowerPoint
Processing PM and Design Team Timesheets as allocated by the Operations Manager
FOH Phone answering
IMS and Quality Policy awareness and development
Supporting PM or Operations Manager in calls/ ad-hoc administration requirements
Critical Success Factors:
Achieving High levels of customer satisfaction
Demonstrations of ownership of problems
Delivering projects within agreed timescales
Comply with departmental processes and procedures
