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Brief Overview of Role: To provide high quality operational support to Carillion customers and internal business functions. BTO owner of the internal PM process ensuring jobs are delivered within agreed timescales.
Accountabilities Include: Knowledge & Key Skills
PM Support Activities:
- BTO owner - Managing and Co-ordinating team sessions and master project list.
- Quality assurance of project collateral received and created for all projects across the team from start to finish.
- Responsible for closing projects and ensuring the as-built drawings are in the configuration.
- Creating and distribution of RAMS when required
- Attendance on all BTO's team calls for awareness of current projects
- Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager
- Managing small projects, where there is no Project Manager., booking resource, coordinating the procurement plan, agreeing installation dates with the customer, agreeing attendances with the customer, and reviewing the final sign off
- Assisting sales team on internal documentation
- Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISE's.
- Coordinating Site Survey Projects. Arranging resource and booking dates with the customer. Obtaining documentation and forward the site surveys to the Sales Consultant
- Supporting the Senior PC in day-to-day activities Essential:
Strong customer service and support focus with a desire to deliver a high- quality service
Good interpersonal and communications skills
Self-motivated with the ability take ownership and responsibility Ability to multitask, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge
Fast learner, energetic, enthusiastic
Positive 'can-do' attitude
Team player
Good numeracy and written skills
PC skills - Excel, Word, PowerPoint
- Processing PM and Design Team Timesheets as allocated by the Operations Manager
- FOH Phone answering
- IMS and Quality Policy awareness and development
- Supporting PM or Operations Manager in calls/adhoc administration requirements
Critical Success Factors:
- Achieving High levels of customer satisfaction
- Demonstrations of ownership of problems
- Delivering projects within agreed timescales
Comply with departmental process and procedures.
If this looks like your next career move, please apply.
