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Service Desk Analyst Office Based UK Driving License Required
We are currently seeking someone with 1 st line support experience with technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required.
Main Responsibilities:
- Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues.
- Troubleshoot software and hardware problems on Windows & Mac OS, Workstation and Server operating systems.
- Assist with installations, configurations, and updates.
- Perform basic network troubleshooting related to Local Area Networks (LAN).
Required Skills and Experience :
- Proven experience in a help desk or technical support role.
- Strong knowledge of Windows Operating Systems
- Familiarity with computer hardware components and their functionality.
- Experience with Mac OS is advantageous.
- Basic knowledge of LAN configurations and troubleshooting.
- Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN.
- Proficient in VoIP, Mobiles and Tablet operation and support.
