Service Desk Analyst

Pearson Whiffin IT & Digital

Posted a month ago, valid for a day

Maidstone, Kent ME15 6YQ, England

not provided

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Service Desk Analyst based in the UK, requiring a valid driving license and first-line support experience.
Candidates should have a strong technical background in Windows and basic networking, with a focus on troubleshooting software and hardware issues.
The role involves providing technical support to users through various channels, including phone, email, and in-person interactions.
A minimum of 1 year of experience in a help desk or technical support role is required, with additional knowledge of Mac OS considered advantageous.
The salary for this position is competitive, reflecting the candidate's experience and expertise in the field.

Service Desk Analyst Office Based UK Driving License Required

We are currently seeking someone with 1 st line support experience with technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required.

Main Responsibilities:

Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues.
Troubleshoot software and hardware problems on Windows & Mac OS, Workstation and Server operating systems.
Assist with installations, configurations, and updates.
Perform basic network troubleshooting related to Local Area Networks (LAN).

Required Skills and Experience :

Proven experience in a help desk or technical support role.
Strong knowledge of Windows Operating Systems
Familiarity with computer hardware components and their functionality.
Experience with Mac OS is advantageous.
Basic knowledge of LAN configurations and troubleshooting.
Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN.
Proficient in VoIP, Mobiles and Tablet operation and support.

Apply now in a few quick clicks

Service Desk Analyst

Service Desk Analyst

Internal Sales Person

Product Support Analyst