- Offer specialised technical expertise in the field of scientific and related products.
- Provide technical guidance and support to customers during the sales process.
- Engage in research and innovation to conceptualise and develop new product concepts.
- Actively seek out and manage key suppliers, maintaining a comprehensive supplier database within SAP Business 1.
- Respond promptly and effectively to technical and pricing enquiries via phone, email, and website.
- Liaise with suppliers and internal technical teams to ensure competitive and precise quotations are delivered to customers.
- Strive to identify solutions for technical challenges and issues.
- Cultivate and sustain relationships with key accounts to promote business continuity and expansion.
- Identify and engage with potential new customers, aiming for increased market penetration.
- Conduct sector-oriented research to explore new business opportunities and avenues for growth.
- Monitor customer engagement on our website and leverage insights to enhance user experience.
- Manage personal order pipeline and provide weekly progress reports to the line manager.
- Pursue opportunities for the development or sourcing of new products and ideas that have commercial potential.
- Sales or customer service experience in a technical or scientific industry is essential.
- A degree in science or a technical discipline is advantageous.
- Passion for science and technology.
- Collaborative team player with a proactive attitude.
- Proficiency in Microsoft Word and Excel.
- Exceptional communication skills, both written and verbal.
- Friendly and professional telephone manner.
- Strong organisational and sales abilities.
- Attention to detail and accuracy in work.
- Experience with SAP is a plus (training will be provided).
- A bachelor's degree, preferably in a science, math, or technical discipline, is highly desirable.
- Proficiency with SAP software is a plus.
- Sales experience, particularly in a related scientific or technical domain, is preferred
- Technical advisory excellence.
- Collaborative team dynamics and interpersonal relationships.
- Pioneering and imaginative conceptualisation.
- Client satisfaction on technical matters.
- New product development and idea generation.
- Website traffic and engagement metrics.
- Achieving and exceeding sales targets.
- 23 days of starting holiday plus bank holidays
- Company pension scheme
- Company sickness pay
- Uncapped bonus scheme
- Private healthcare through BUPA