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We are seeking a German Speaking Customer Service Executive to join a dynamic team in Maidstone, Kent. This role is ideal for someone who is passionate about delivering exceptional customer service and is fluent in both German and English.
Day-to-day of the role:- Handle customer enquiries and complaints via phone, email, and live chat in both German and English.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer enquiries and resolve issues efficiently.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Fluency in German and English, both verbal and written.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multitask, prioritise, and manage time effectively.
- High school diploma; further education in customer service or related field is a plus.
- Competitive salary package.
- Opportunities for professional development and training.
- Supportive and inclusive work environment.
- Other company-specific benefits.
To be successful for this position you would need to be able to commit to an office based position and be able to demonstrate experience of German language skills. To apply for this German Speaking Customer Service Executive position, please submit your CV.
