General Manager

Job Title: General ManagerLocation: Kent, Southeast Salary: Circa £50-60k per annum (depending on experience)Hours: 37.5 hours per week, including weekends on a rotational basisAre you a dynamic leader with a passion for creating exceptional customer experiences? Do you have a proven track record in managing operations and inspiring teams? If so, this is your opportunity to join, a national property development and management company, as the General Manager of a large scale retail and residential site in Kent.Why Join Us?Our clients venue combines heritage charm with vibrant community spirit, hosting diverse retail outlets, residences, and events that draw visitors from far and wide. Our client are looking for a General Manager who shares their vision for excellence and can lead a small team in delivering exceptional service and operational efficiency.Benefits Include:*Competitive salary*25 days holiday*Comprehensive training packages*Company phone & laptop*Free on-site parking*Additional benefits after probation, such as healthcare schemes, nursery childcare benefit, and an electric car schemeKey Responsibilities*Operational Leadership: Oversee the day-to-day operations, including facilities management, service contractors and tenant relations.*Team Management: Lead, inspire, and manage a team of facilities assistants to ensure the site runs smoothly.*Customer Experience: Create a positive and engaging visitor experience, collaborating with tenants and stakeholders.*Event Management: Develop and deliver weekly events and marketing strategies in partnership with the Events team, enhancing footfall and sponsorship opportunities.*Financial Oversight: Manage service charge budgets, explore commercialisation opportunities, and improve visitor experience.*Health & Safety: Conduct risk assessments and ensure compliance with H&S regulations.*Continuous Improvement: Regularly review and enhance operational processes and standards.What We're Looking For*Experience: 5+ years in operational management within a client-facing industry (retail shopping centre experience preferred).*Skills: Strong leadership, organisational, and communication skills with proficiency in Microsoft Office.*Flexibility: A hands-on approach, capable of multitasking and adapting in a fast-paced environment.*Commercial Mindset: Innovative ideas to enhance the visitor experience and drive revenue growth.*Health & Safety Knowledge: Proficiency in H&S regulations and facilities management, with a willingness to undertake additional training.*Personal Traits: Energetic, enthusiastic, and a passion for building relationships with stakeholders.Working Hours*5 days over 7 (typically 9:00 AM - 5:30 PM with a 1-hour lunch break)*Includes working two weekends per month (with midweek days off in lieu).*Occasional emergency call-outs and flexibility to support events outside regular hours.Ready to Make Your Mark?This is your chance to lead operations at one of Kent's most iconic locations, combining history, retail, and community spirit. If you're an energetic, customer-focused professional with a passion for excellence, we'd love to hear from you!Apply now to become an integral part of our clients growing success.Mandeville is acting as an Employment Agency in relation to this vacancy.