1st Line Support

1st Line SupportOutskirts of Maidstone£25k

Are you looking to build on your existing 1st Line Support experience in a role that encourages professional growth?

Would you like to work in a secure, modern office environment with plenty of free parking on the outskirts of Maidstone?

Would you like to work within a leading Managed Service Provider (MSP) that values collaboration and development?

Ideally you will have some support experience and understand ticketing software. You will provide exceptional remote support to a variety of external clients. Opportunity to learn from experienced colleagues, refine your skill set, and take meaningful steps forward in your IT career.

What You Will Be Doing:

• Providing IT Support: Be the first point of contact for user enquiries via helpdesk systems, phone, or email, ensuring a positive and efficient experience.
• Remote Assistance: Deliver effective support to users remotely, collaborating with a knowledgeable team to resolve technical issues.
• Ticket Management: Accurately log and track issues to resolution, maintaining clear and concise documentation.
• Equipment Administration: Manage hardware deployments and ensure all assets are properly documented.
• Active Directory Tasks: Perform essential AD functions, such as password resets and account creation.
• Adaptability: Take on additional responsibilities as needed, responding to the dynamic requirements of a busy service environment.
• Team Collaboration: Work closely with other departments to ensure a seamless, high-quality service experience.
• Exposure to Technologies: Engage with Windows, Active Directory, and Office 365 to enhance overall service delivery.

What We’re Looking For:

• Previous support experience.
• Strong verbal and written communication skills.
• A proactive, customer-focused approach, with keen attention to detail.
• Competency in supporting Windows environments.
• Familiarity with Active Directory and Office 365 is advantageous.
• Experience with helpdesk systems/ ticketing software is beneficial.
• A willingness to learn, adapt, and develop within a fast-paced MSP setting.

Why Join?

• Operate from a secure, pleasant office space on the outskirts of Maidstone, with plenty of free parking.
• Benefit from mentorship and guidance to further your IT career.
• Become part of an MSP that encourages teamwork, knowledge-sharing, and continuous improvement.

If you’re ready to take the next step in your career and thrive in an environment that values your growth and contributions, we’d love to hear from you! Apply today.