Application Support

Highams

Posted 19 days ago, valid for 24 days

Maidstone, Kent ME15 8ED, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for an Application Support Administrator focused on Insurance and Salesforce, requiring hybrid working with three days in the office initially.
Candidates should have previous experience in a similar systems administration role, ideally with a basic understanding of insurance and ITIL.
The role involves investigating incidents, managing service requests, and assisting with software upgrades while collaborating with various departments.
The salary for this position is not explicitly mentioned but reflects the specialized nature of the role within the London Insurance Market.
Strong verbal and written communication skills, along with excellent people and IT skills, are essential for success in this role.

Application Support - Insurance / Salesforce

Hybrid Working - 3 days pw in the office reducing to 1 once completed probation.

As a Business Application Support Administrator within the London Insurance Market niche, you will be part of a collaborative and supportive team who are critical in supporting and enhancing their Insurance broking applications and Salesforce.

This position offers the opportunity to work across various departments and respond to urgent issues, manage small projects and develop comprehensive solutions enabling a responsive and efficient work environment

Role Responsibilities:

Work with the team to investigate, analyse and prioritise incidents and service/administration requests
Offer advice and support for business applications to include broking solutions
Resole issues in a timely manner, performing routine and ad-hoc systems maintenance
Assist with UAT for software upgrades

Experience Required:

Previous experience in a similar support of systems administration role
Basic understanding of insurance and ITIL preferred but not essential
Strong verbal and written communication skills
Excellent people and IT skills

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