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Customer Service Administrator

Customer Service Administrator

Apogee Corporation

Posted 6 hours ago, valid for 13 days

Maidstone, Kent ME15 8ED, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Service Desk Coordinator position is located in Aylesford, Maidstone, with a work schedule of Monday to Friday, including both in-office and remote days after probation.
The primary responsibility of the role is to monitor and manage priority clients' accounts, ensuring that SLAs and KPIs are consistently met while providing high-level dedicated service.
Key tasks include monitoring customer portals, logging service calls, liaising with internal departments and external suppliers, and communicating with customer contacts.
The role also involves creating and running regular and ad-hoc reports in Excel, as well as analyzing and challenging monthly performance data.
Candidates should have at least 2 years of relevant experience and can expect a salary of £30,000 per year.

Cusomer Services Service Desk Coordinator

Location Aylesford, Maidstone

Monday to Friday 8am – 5pm, 8.30am - 5.30pm and 9am – 6pm – 3 days office, 2 days remote working after probation.

The role of Service Desk Coordinator is to ensure that our priority clients’ accounts are monitored and managed effectively, ensuring SLA’s and KPI’s are consistently achieved and our customers receive a high-level dedicated service.

Monitoring and maintaining of bespoke customer portals

• Logging service calls on internal systems

• Liaising with internal departments and external suppliers

• Liaising with customers contacts

• Creating and running regular and ad-hoc reports in excel

• Analysing and challenging monthly performance data

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