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Reed Business Support is assisting our client in Maidstone in their search for a Technical Support Specialist. This role is ideal for someone with a background in the food industry, offering a dynamic work environment where you will support various technical and research & development tasks.
Technical Support Specialist Day-to-day of the role:- Provide various statements as requested by customers, such as GMO, ingredient, and country of origin statements.
- Send site-based certificates like FSSC22000, Kosher, Halal, and GMP to customers and assist with related queries.
- Generate and ensure the accuracy of Material Safety Data Sheets (MSDS) for formulations and manage data for label generation.
- Respond to customer inquiries and manage the technical inbox effectively.
- Support the R&D team with project-based tasks and contribute to the monthly KPI report.
- Arrange for the completion of customer questionnaires, log requests, and send acknowledgements.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Experience in the food industry is highly desirable.
- Excellent verbal and written communication skills, capable of handling customer inquiries and providing clear guidance.
- Ability to manage multiple tasks efficiently and adapt to new challenges.
- Competitive salary package.
- Opportunity to work in a dynamic and supportive environment.
- Exposure to diverse tasks that enhance professional growth.
To apply for this Technical Support Specialist position, please submit your CV detailing your relevant experience and why you are interested in this role.
