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Service Desk Analyst

Pearson Whiffin Recruitment Ltd
Posted 2 days ago, valid for 2 days
Location

Maidstone, Kent ME15 8ED, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Service Desk Analyst based in the UK, requiring a valid driving license due to travel between multiple locations.
  • Candidates should have at least 1 year of first-line support experience and a strong technical background in Windows and basic networking.
  • Responsibilities include providing technical support via various channels, troubleshooting software and hardware issues, and assisting with installations and configurations.
  • Ideal candidates will possess knowledge of LAN configurations, TCP/IP networking, and experience with both Windows and Mac OS.
  • The salary for this role is competitive and commensurate with experience.

Service Desk Analyst – Office Based – UK Driving License Required

We are currently seeking someone with 1 st line support experience with technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required. 

Main Responsibilities:

  • Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues.
  • Troubleshoot software and hardware problems on Windows & Mac OS, Workstation and Server operating systems.
  • Assist with installations, configurations, and updates.
  • Perform basic network troubleshooting related to Local Area Networks (LAN).

Required Skills and Experience :

  • Proven experience in a help desk or technical support role.
  • Strong knowledge of Windows Operating Systems
  • Familiarity with computer hardware components and their functionality.
  • Experience with Mac OS is advantageous.
  • Basic knowledge of LAN configurations and troubleshooting.
  • Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN.
  • Proficient in VoIP, Mobiles and Tablet operation and support.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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