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Field Service Engineer
Our Kent based client is seeking a Field Service Engineer to carry out the following responsibilities & duties in and around the Kent County. As a Field Service Engineer you are responsible for fault finding, repairing, demonstrating, delivering and collecting equipment to and from the service user’s home, hospitals, care homes or schools. You will be responsible for ensuring you offer a courteous and empathetic service to all customers and that standards of service.
Duties:• Efficiently repair both manual and powered wheelchairs at service user’s home and other locations to the highest standard of workmanship.• Deliver and demonstrate use of chairs to service users according to the handover procedure.• Collect chairs from service users as and when required.• Carry out planned preventive maintenance on powered and manual chairs.• Complete your daily round of jobs as booked by the customer service team.• Respond to emergency repairs promptly as and when required throughout your daily round.• Ensure that care, caution, and protection from cross-infection is continuously adhered to and health and safety guidelines are followed when dealing with used products.• Ensure that all required equipment, parts, and wheelchairs are checked for your daily round prior to leaving the service centre.• Be responsible for the serviceability and security of your vehicle as per company procedures.• Maintain accountability for any company property put in your charge.• Comply with all instructions detailed on job sheets and ensure that returned paperwork is accurately updated and completed, obtaining the client or their carer’s signature.• Ensure your required van stock level is maintained at all times.• Observe all Health and Safety procedures and company policies at all times.• Produce work of a consistently acceptable standard.• Ensure clients receive the highest standard of customer service and are shown empathy and understanding.• Refer customer queries from service users to your line manager, ensuring the user that their query will be addressed.• Ensure that emergency call outs are responded to quickly and efficiently and within the agreed timeframes.
The Package• FTE £25,000• Company van given. • Monday to Friday • Full time or Part time
If you feel you have all the skills and abilities required for this position, please get in touch with us at One to One Personnel on or send us your CV to or
