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The Housing Services Officer will be responsible for managing and coordinating properties within the client co-operative's portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending theirmeetings.
Client Details
a property management agency which specialises in providing consultancy, training, and property management services to the housing co-operative sector.
Description
Key responsibilities:
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Committee Liaison: Serve as the primary contact for client co-op management committees, offering advice and support on governance matters. Prepare monthly reports for management committee meetings and attend several of the co-op's evening meetings to provide ongoing support and guidance.
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Tenant Liaison: Act as the main contact for all housing-related inquiries from tenants. This includes addressing complaints, resolving disputes, and providing information about tenancy agreements and co-operative housing policies.
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Property Management: Oversee the day-to-day management of co-operative properties, including regular inspections, coordinating repairs and maintenance, and ensuring compliance with health and safety regulations.
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Rent Collection: Ensure timely rent collection and manage issues related to rent arrears. This includes setting up payment plans, collaborating with management committees on appropriate actions, and pursuing legal action if necessary.
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Community Engagement: Support the management committee in collaborating with local community groups and stakeholders to promote the co-operative and its services. This involves attending community meetings and fostering partnerships with local organizations.
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Allocation of Properties: Liaise with relevant local authorities for co-op vacancy nominations or review the co-operative's waiting list. Assist in interviewing applicants alongside management committee members and help allocate vacant properties based on housing needs and the co-operative's allocation policy.
Profile
Qualifications and Experience:
- A degree in housing or a related field such as social work, public administration, or property management. Relevant housing qualifications or significant housing experience will also be considered in place of a degree.
- Previous experience in a similar role within a housing association or local authority.
- Familiarity with Co-operative Housing or voluntary management committees is desirable but not required.
- Strong communication and interpersonal skills.
- Solid understanding of housing legislation and regulations.
- Proven ability to work independently and manage a varied workload.
Job Offer
What is on offer?
- Permanent part time position (21 hours)
- Salary is £20 to £25 per hour
