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Our Client, a social housing provider across London & Kent, is seeking a passionate and experienced Neighbourhood Operations Manager to join their team on a job share basis. This is a fantastic opportunity for someone looking to make a positive impact in the social housing sector while enjoying flexibility in their working week.
The role is a permanent position on a part-time job share basis, 17.5 hours per week, Wednesday (pm), Thursday and Friday. This role would be paying between £24,694.50 - £30,868 per annum (salary offered dependent on experience) and offers a Car Allowance of £1,136 per annum.
Essential requirements are that the candidate will hold a valid driving license and access to a car.
Please find below duties associated with the role:
- Leading and managing Neighbourhood Services Managers within a business area, fostering a strong performance culture
- Managing complex housing management issues and identifying and implementing improvements in resident services based on customer feedback and corporate strategy
- Ensuring compliance by the Neighbourhood team with statutory and regulatory requirements
- Working cross-functionally to ensure new housing developments meet the needs of both the organisation and of our customers
- Leading and implementing change across the organisation, with a focus on value for money and the improvement of customer service
- Representing the organsiation on key resident management companies, influencing budget and contractual decision for the benefit of the residents
- Identifying and addressing faulty leases and ensure that new leases and tenancy agreements reflect head leases
- Ensuring the business area assumes sole responsibility for managing agents’ contractual obligations, liaising with the Service Charge team, and authorising payment accordingly
- Managing processes for tenancy services, voids control, lettings, revenue collection and resident involvement to ensure the delivery of properly co-ordinated resident services
