Back to search
As the Customer Service Executive you will develop, grow and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.
Due to continued success our client has grown over 30% in the last calendar year, would you like to grow with them? This is a role to not miss with an employer who will invest in you.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.
The nature of our client's business within the alarm activation team requires the staff to wok on a 4 on 4 off rota from 07:00am - 19:00pm.
Benefits our client offers permanent staff shows below:
- 10% annual bonus scheme
- 20 day annual leave entitlement with bank holidays
- Life Insurance
- Free onsite parking
- Company pension scheme
- Joining a fantastic company culture all working towards a joint goal
ThisCustomer Support Administratorrole will hold the below responsibilities:
- Managing customer relationships arranging quotes and relationship management
- Deal with inbound customer enquiries
- The processing and action of work orders compiled by their clients
- Managing a portfolio of clients requests and provide aftercare
- Dealing with invoice queries and issuing customer invoices
- General administration duties
- Handling of complaints in accordance with the agreed escalation process.
The ideal candidate for thisCustomer Support Administratorrole will hold the exposure and skillsets below:
- Previous exposure within an administrative or customer service role is essential
- Naturally a confident communicator with the ability to build secure relationships
- A progressive and professional mindset with the want to grow
- Previous experience with invoicing or customer queries would be advantageous
- Excellent Attention to detail
- Competent in Microsoft office and outlook
- Able to multitask and prioritise workload
- Full UK Driving License
