Customer Service Executive

Siamo Group Ltd

Posted 15 days ago, valid for 13 days

Malmesbury, Wiltshire SN16, England

£26,000 per annum

Full Time

Retirement Plan

Life Insurance

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Sonic Summary

Siamo Recruitment is seeking a passionate Customer Service Executive for a thriving firm specializing in property and site security.
The role involves managing customer relationships, processing work orders, and providing aftercare for a portfolio of clients.
Candidates should have previous experience in an administrative or customer service role, with a focus on effective communication and relationship building.
The position requires a 4 on 4 off rota from 07:00am to 19:00pm, and the ideal candidate will possess excellent attention to detail and multitasking abilities.
The salary for this role is competitive, and the company offers benefits such as a 10% annual bonus, 20 days of annual leave, and a company pension scheme.

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.

As the Customer Service Executive you will develop, grow and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.

Due to continued success our client has grown over 30% in the last calendar year, would you like to grow with them? This is a role to not miss with an employer who will invest in you.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

The nature of our client's business within the alarm activation team requires the staff to wok on a 4 on 4 off rota from 07:00am - 19:00pm.

Benefits our client offers permanent staff shows below:

10% annual bonus scheme
20 day annual leave entitlement with bank holidays
Life Insurance
Free onsite parking
Company pension scheme
Joining a fantastic company culture all working towards a joint goal

ThisCustomer Support Administratorrole will hold the below responsibilities:

Managing customer relationships arranging quotes and relationship management
Deal with inbound customer enquiries
The processing and action of work orders compiled by their clients
Managing a portfolio of clients requests and provide aftercare
Dealing with invoice queries and issuing customer invoices
General administration duties
Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for thisCustomer Support Administratorrole will hold the exposure and skillsets below:

Previous exposure within an administrative or customer service role is essential
Naturally a confident communicator with the ability to build secure relationships
A progressive and professional mindset with the want to grow
Previous experience with invoicing or customer queries would be advantageous
Excellent Attention to detail
Competent in Microsoft office and outlook
Able to multitask and prioritise workload
Full UK Driving License

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