Customer Service Administrator

Customer Service Administrator

We have an exciting opportunity for a Customer Service Administrator to join our clients Customer Service team based near Malton.

You will be responsible for the management of customer orders from receipt through to delivery, you will need to have excellent communication skills for liaising with other departments within the business.

Main Duties:

Processing orders via SAP

Acknowledging customer orders within 24 hours of receipt

Raising complaints on the SAP system within 24 hours of receipt and working with the Customer Care Team to reach resolutions for the customer

Processing credit and debit notes

Working with the Transport Department, retrieving ETA information and organising expedited transport where needed

Working as part of a team, with own colleagues within Customer Service and those from other key departments

Utilising problem-solving skills to find customer resolutions

Independently organising, prioritising and managing workload

Maintaining calm under pressure

Demonstrating excellent verbal and written communication skills

What we are looking for:

Proven knowledge and experience of working in a fast-paced customer focused environment

Strong computer skills

Proven experience of working with a team to achieve results

Proven data input experience

Experience of SAP would be an advantage

Hard working and committed

Excellent communication skills both verbally and literate

This role would ideally suit someone who is look for a long-standing career to grow within a large organisation, if you have office and customer service experience then this could be the perfect opportunity for you!

Benefits:

Monday to Friday

Excellent benefits package

On-site parking