- General administration duties for the Affinities teamÂ
- Speaking to customers and updating client records accurately
- Processing renewal business and assisting clients with renewal queries.
- Inputting of data to the Bexhill system to aid the renewals of direct debits
- Deal with phone and email queries efficiently and confidentlyÂ
- Working with the team to ensure that clients receive prompt responses to their queriesÂ
- Undertake internal and external training courses as necessary, including study for and sit CII Exams (Diploma in Insurance) Â Â Â
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Minimum of one year’s customer service experience in any industry Â
- A passion for delivering the best service possible to your customers
- Ability to build a rapport with lots of different types of individuals internally and externallyÂ
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent
- Computer LiterateÂ
- Competitive holiday allowance with the annual option to buy additional daysÂ
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemesÂ
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.